Is Crypto.com safe?

The short answer.

Safety

4/5 Withdrawal locks for new addresses and a conditional reimbursement policy.

Regulation

4/5 AUSTRAC-registered, operating under related companies’ AFSLs.

Worth knowing

• Crypto.com Exchange's entry-level taker fee of 0.5% is high compared with other large exchanges.
• App pricing can include a spread, and fee-free app trades are capped by tier.
• The reimbursement policy only applies if you had multi-factor authentication or passkeys set up at least 21 days earlier.

Ratings are Nodora’s own, from published sources, and are not a guarantee. A good rating does not protect you from scams, lost passwords or a falling market.

Licences in Australia

In Australia, Crypto.com's services are provided by Foris DAX AU Pty Ltd, which is registered with AUSTRAC. For services that are financial products, it acts as a corporate authorised representative under licences held by related companies: Foris Capital AU (AFSL 533278) and Foris GFS Australia (AFSL 467462).

These licences set obligations for the business; they don't protect you from market losses. Crypto.com's terms for Australia set out which entity you're dealing with for each product.

Security controls and reimbursement

Without a passkey, app withdrawals need two-factor authentication and an SMS code. You can also lock withdrawals for 24 hours after adding a new whitelisted address or changing your email, password or 2FA.

Crypto.com's app policy can reimburse some unauthorised withdrawals caused by hacking or phishing, but only if you'd enabled multi-factor authentication or passkeys at least 21 days beforehand, among other conditions. Set those up as soon as you open an account.

How to protect yourself on any exchange.

1. Turn on two-factor authentication

   Use an authenticator app instead of SMS where the exchange offers it.

2. Check the web address

   Fake login pages are the most common way accounts are emptied. Type the address yourself or use a bookmark. How to spot crypto scams ↗

3. Do not store everything on an exchange

   Coins you plan to hold for years are safer in a wallet you control. Wallet security guide ↗

4. Test withdrawals early

   Send a small amount out before you need to move a large one, so you know the limits, fees and delays.

How Crypto.com compares on safety.

Our safety and regulation ratings for all 13 exchanges, highest combined score first.

1. 1CoinbaseSafety 4 · Regulation 4.5 · Details4.25
2. 2CoinSpotSafety 4 · Regulation 4.5 · Details4.25
3. 3Crypto.comSafety 4 · Regulation 4 · Full review4
4. 4CoinJarSafety 4 · Regulation 3.5 · Details3.75
5. 5Independent ReserveSafety 4 · Regulation 3.5 · Details3.75
6. 6SwyftxSafety 4 · Regulation 3.5 · Details3.75
7. 7BTC MarketsSafety 3.5 · Regulation 3.5 · Details3.5
8. 8KrakenSafety 4 · Regulation 3 · Details3.5
9. 9OKXSafety 3.5 · Regulation 2.5 · Details3
10. 10Digital SurgeSafety 2 · Regulation 3.5 · Details2.75
11. 11BinanceSafety 3 · Regulation 2 · Details2.5
12. 12KuCoinSafety 3 · Regulation 1.5 · Details2.25
13. 13BybitSafety 1.5 · Regulation 2.5 · Details2

Common questions.

Is Crypto.com regulated in Australia?

Its Australian services are provided by Foris DAX AU Pty Ltd, which is registered with AUSTRAC and acts as an authorised representative under AFSLs held by related companies.

Will Crypto.com refund me if my account is hacked?

Its app policy can reimburse some unauthorised withdrawals, but only if you'd set up multi-factor authentication or passkeys at least 21 days earlier and meet its other conditions.

Next steps.

Visit Crypto.com ↗Affiliate link